Shipping - Continental U.S.

Tackle Express reserves the right to utilize any FedEx, UPS, and USPS service as necessary to meet our delivery commitment. Note: Please assume a minimum processing time (from time of placement until order ships out) of 36-72 business hours (Monday-Friday). For example: If an order is placed on Monday, using Standard Delivery and assuming the item(s) are in-stock, it may not be processed and shipped until Thursday at which time you must allow 3-6 business days for delivery. Usually the item is processed and shipped within 24 hours if it is an in stock item.

Shipping Policies - VERY IMPORTANT PLEASE READ

1. ALL ITEMS WILL BE SHIPPED VIA FedEx, UPS, and USPS, - WE DO NOT OFFER SHIPPING THROUGH DHL OR ANY OTHER CARRIER. (Orders shipping to military addresses will be sent via the USPS.) Special Instructions requesting shipping via services other than listed here will not be followed.
2. Oversized packages which have dimensional weight charges applied will incur additional freight charges as imposed by FedEx, UPS, and USPS - Items including, but not limited to: fishing rods, gaffs, coolers, bait tanks, tackle boxes/bags, & rod holders. Call for details.
3. Free shipping offers are only valid for orders placed within the continental United States. Free shipping only available via standard FedEx, UPS, and USPS Ground method unless otherwise stated.
4. Drop-Shipped Orders will incur additional shipping charges.
5. Orders being shipped to addresses outside the continental United States, including HI, AK, PR, call for shipping quote. (Allow additional 1-2 days for delivery.)
6. Orders Including Rods or Gaffs will incur a $6.50 charge for a protective rod shipping tube.
7. Returns/Exchanges - If for any reason you are not 100% satisfied with your purchase, please contact our customer service department within 21 days of receipt for a return authorization. Returns/Exchanges without authorization WILL NOT BE ACCEPTED. Returns/Exchanges after 21 days of original receipt WILL NOT BE ACCEPTED. All Returns/Exchanges MUST be in original packaging and in unused/re-sellable condition.
8. Tackle Express Gift Cards are not returnable or refundable for cash except in states where required by law. If you decide to return merchandise that you purchased using your Tackle Express Gift Card, the refunded amount will be credited directly back to your Tackle Express Gift Card. Please do not throw away your Tackle Express plastic Gift Card unless you are sure of your purchase.
9. Please Note - ALL CLEARANCE SALES ARE FINAL.

Backorders

If we are out of stock on an item, you may choose for us to backorder these items and ship later. Please specify at checkout if you would like out of stock items backordered. Unfortunately, we are unable to backorder items totaling less than $25. Additionally, backorders are not accepted outside the Continental United States.

Shipping - Disclaimer and Other Options

Pricing may vary according to weight and size of package. Dimensional weight charges will be added when applicable.

• No order will be shipped without receipt of total payment.
• Tackle Express does not ship any order C.O.D.
• Domestic delivery not available to P.O. Boxes.
• A telephone number of the recipient is required for all deliveries.

Shipping - Via Priority Mail

Shipping via the US Postal Service is available to US Military Addresses and Select International destinations. Please call for more information. 661-251-8700 or E-mail: info@tackleexpress.com.

Refund and Return Policy

We like to keep this policy as simple and straightforward as possible. If your receive any product from us and you are not satisfied for any reason, simply return it to us for a refund or replacement.

You may choose if you would like to be refunded or have the item replaced. In accordance with this return policy it is IMPORTANT that buyers understand and agree to our policy regarding any possible return shipping fees (please see below).

• You MUST contact us BEFORE you return an item to receive an RMA (return merchandise authorization) number and instructions. Please DO NOT send products back to our retail store without first obtaining an RMA number. If an item is returned without an RMA number, it WILL DELAY any refund.
• All returned items MUST include any and all parts, including original manufacturer packaging and documentation.
• Please read and understand all points below to fully understand our return policy.
• Please note that is some cases a re-stocking fee may apply(see below for more information).

RETURN SHIPPING COSTS

Unlike most other online retailers, we will pay for return shipping under certain conditions!

If you receive a damaged or defective product we WILL pay all return shipping costs. In most cases we will email you a return shipping label as an attached .pdf document that you can easily print on your home printer and apply to the return shipment. It is simple and easy to do! For larger items we will arrange for a UPS driver to return to your location to pick up an item.

Return Shipping Fees

Policies That Govern Return Shipping Fees

• We do reimburse customers all shipping fees for defective or damaged items, though we do reserve the right examine and inspect all merchandise before issuing a refund or store credit.
• We do NOT pay for return shipping if a customer wishes to return an item for arbitrary reasons. If you ordered the wrong item or changed your mind, we will not cover shipping costs. In instances such as these, we will still accept the return within 30 days from the date of purchase under our "30-day no hassle return policy" BUT all return shipping costs are the sole responsibility of the buyer.
• Special note regarding the sale of fishing rods and return shipping fees: We take great care to carefully inspect and package all fishing rods, it is IMPORTANT that YOU INSPECT any fishing rod THE DAY YOU RECEIVE IT and report any problems to us within 24 hours of your receipt of the item in order to have us pay any return shipping costs.
• We DO NOT pay for return shipping costs of fishing rods that a customer has had under his/her control and broken in the process. If a rod breaks within the first 30 days from the date of purchase, we will still accept the rod under our standard return policy, BUT the buyer is solely responsible for all return shipping costs. We reserve the right to inspect any and all returned broken or damaged fishing rods before a refund is issued. If a rod shows signs of wear including, labels removed, soiled cork grips, dirt or salt spray on the rod, we will accept the return and issue a refund, BUT we will not pay for return shipping costs.
• Tackle Express reserves the right to to terminate a transaction at any point once an item has been returned to us and a refund has been issued to the customer. Tackle Express is under no obligation to re-send a replacement or exchange at additional shipping cost to our business. We will work with a customer to resend a replacement or exchange, but there may be additional shipping charges involved that are the sole responsibility of the buyer. We exercise this policy at our sole discretion.
• ALL of the above policies, terms and conditions DO NOT apply to international shipments. All international orders are sold without any expressed or implied coverage that Tackle Express will pay any return shipping costs for ANY reason. International buyers accept all responsibility in both arranging and paying for any return shipments. International sales are still governed by our standard 30-Day return policy. We will accept returns and issue refunds, BUT under no condition will Tackle Express refund or reimburse international (non-US) customers for return shipping fees or any associated customs taxes or fees incurred by the buyer at the time of delivery. All international sales are governed by our International Sales Policy.